Our15 day returns and exchange policy gives you an option to return or exchange items purchased on stepnshop & balajiemporiums per our Return & cancellations T&C within 15 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
- Pick up only in India: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request
- Self-Ship with in India: If we don’t offer a pickup at your location, you will have to ship the product to us. In such cases, we will credit Rs. 120 into your Store Credits account if the product satisfies the return policy
- Self-Ship for International Customers: you will have to ship the product to us after getting formal confirmation from our side. In such cases, we will credit the actual cost in your Store Credits account if the product satisfies the return policy. You can use this for future purchases.
Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately
The following EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box)
- We only accept returns for products purchased directly from stepnshop & balajiemporium desktop/mobile sites or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us
- Please note that we do not refund any Shipping or COD charges incurred by you.
- Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- If you self-ship your returns, a fixed amount of Rs. 120 will be reimbursed subject to your return having met our Returns and Exchange Policy
- Please allow 24 hours post delivery of your order for your order status to be updated in your Customer account.
- Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
- In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
- Both return and exchange on the same order should be done in the same go to avoid complication.
- If you self-ship any product without officially informing us through our return/exchange process, we will not process the return
- Please refer our Return & cancellation terms that will be applicable
- If you have any questions or concern we ask you to discuss with our team and get formal confirmations & approvals